Analyzing User Experience of the Chatbot SOS TUTORÍA UC

Abstract

WeNet is a multidisciplinary project that proposes a paradigm of social relations mediated by computers connected through the Internet and having diversity as the focal point. To this end, an online platform has been developed that is capable of fostering richer and deeper diversity-aware social interactions and specific applications to respond to specific needs. In particular, this study focuses on a tutoring application, called SOS TUTORÍA UC. This study describes and analyzes the evaluation of user perception when using SOS TUTORÍA UC, as well as its UX status, in order to propose improvements. Seventeen users participated in the study, for which the questionnaires SEQ, SUS, UEQ+ and an interview with open questions were used. The results have been encouraging and suggest that the main factors affecting a good UX are ease of understanding, usability, intuitive use and effectiveness. Finally, proposals for improvements were collected taking into account the factors that influence the user experience and the recommendations given by the participants. Published in: 2023 XLIX Latin American Computer Conference (CLEI) Date of Conference: 16-20 October 2023 Date Added to IEEE Xplore: 14 December 2023 DOI: 10.1109/CLEI60451.2023.10346150